Frequently Asked Questions (FAQs)
Find answers to common questions about shopping with new.estop.pk.
Ordering
Simply browse our products, add items to your cart, and proceed to checkout by following the on-screen instructions.
No, you can place an order as a guest. Creating an account helps you track orders easily.
Yes, you can modify or cancel your order before it is shipped. Please contact our support team as soon as possible.
Shipping & Delivery
Delivery charges depend on your location and product size. Exact charges are shown at checkout.
Orders are usually delivered within 3–5 working days.
Currently, we deliver only within Pakistan.
Payments
We accept Cash on Delivery and secure online payment methods.
Yes, Cash on Delivery (COD) is available across Pakistan.
Yes, all online payments are processed through secure and trusted payment gateways.
Returns
We accept returns if the product is damaged, defective, or incorrect at the time of delivery. Customers must contact us within 24 hours of receiving the order.
You can request a return by contacting our customer support via phone, WhatsApp, or email and sharing your order number along with photos of the issue.
Products that are damaged, defective, or wrongly delivered are eligible for return.
Still Need Help?
Contact our customer support team for further assistance.















Blender Grinder
Chopper
Air Fryer
Electric Kettle
Hot Plate
Hand Blender
Hand Mixer
Microwave
Manual Processor
Egg Boiler
Sandwich Maker
Toaster
Coffee Maker
Dough Maker
Stand Mixer
Roti Maker
Grinder