Frequently Asked Questions (FAQs)

Find answers to common questions about shopping with new.estop.pk.

Ordering

Simply browse our products, add items to your cart, and proceed to checkout by following the on-screen instructions.

No, you can place an order as a guest. Creating an account helps you track orders easily.

Yes, you can modify or cancel your order before it is shipped. Please contact our support team as soon as possible.

Shipping & Delivery

Delivery charges depend on your location and product size. Exact charges are shown at checkout.

Orders are usually delivered within 3–5 working days.

Currently, we deliver only within Pakistan.

Payments

We accept Cash on Delivery and secure online payment methods.

Yes, Cash on Delivery (COD) is available across Pakistan.

Yes, all online payments are processed through secure and trusted payment gateways.

Returns

We accept returns if the product is damaged, defective, or incorrect at the time of delivery. Customers must contact us within 24 hours of receiving the order.

You can request a return by contacting our customer support via phone, WhatsApp, or email and sharing your order number along with photos of the issue.

Products that are damaged, defective, or wrongly delivered are eligible for return.

Still Need Help?

Contact our customer support team for further assistance.