Return & Refund Policy – estop

Your satisfaction matters to us

Returns

  • Products can be returned within 7 days of delivery.
  • Items must be unused, unwashed, and in original packaging.
  • Returns are accepted only for damaged, defective, or incorrect items.
  • Discounted or sale items are non-returnable unless faulty.

Non-Returnable Items

  • Used or damaged items due to customer misuse
  • Products without original packaging
  • Clearance or final sale items
  • Digital products or services (if applicable)

Return Process

  • Contact estop customer support within 7 days of delivery.
  • Provide your order number with clear images or videos.
  • Once approved, return instructions will be shared.
  • Return shipping charges may apply unless the item is defective.

Refunds

  • Refunds are processed after item inspection.
  • Approved refunds are completed within 5–10 working days.
  • Refunds are issued via original payment method or store credit.

Exchanges

  • Exchanges are only applicable for defective or damaged items.
  • Requests must be made within 7 days of delivery.
  • Exchange depends on product availability.

Need Help?

If you have any questions regarding returns or refunds, please contact the estop support team. We are always happy to assist you.
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